Return & Refund Policy
We hope every customer gets what they are expecting! Just in case you are not satisfied with our product, we’ve made the return&refund process super easy.
We will issue a full refund including shipping for any damaged, defective, or mis-shipped items. If your item arrives damaged or defective, please contacting our customer support directly for assistance with processing your refund.
We will issue a full refund of the cost of the returned product(shipping fee excluded)if you are not satisfied with your item(s). Request return approval by contacting our customer service within 14 days of receiving your item(s). The item must be returned in its original condition.
RETURN PROCEDURE
Step 1: Please send us an email at support@dorrisdress.com with your Order ID within 14 days upon receipt of your package. The returns without prior approval from our Customer Service are not acceptable.
Step 2: Please find the return address and a return form to fill in, and go to a local post office and ship out the item(s) within 7 days upon receiving the return approval.UPS, DHL, and FedEx shipping services are not accepted. Please email us the tracking number of your returned parcel.
Step 3: We will process your refund as soon as your package is delivered and inspected at our facility. It takes 8-10 days for banks to process our refund request.
Note*: We do not accept the kind of “buy-more-keep-one” shopping.
EXCHANGE
Since we have no off-the-rack items we don’t do exchanges, you may return your purchase and reorder online.
EXCEPTIONS
All customized items do not qualify for return or exchange, and neither do gifts.
All personal care items (including lingerie, swimwear, etc.) are final sale. Due to hygiene issues, there are no returns/exchanges.
All returned products must be kept in their original condition.
Custom duty charged by your government will not be refunded.
Rush fee is non-refundable.
CLARIFICATION
Color Disobedience: Although we attempt to represent the colors of the products as accurately as possible, we cannot guarantee that the colors shown on your end will 100% match those of actual finished products. The tone of lights, photoshop work of displayed pictures, and different settings of device monitors and screens may cause slight color disobedience.
Fitting Issues: As all of our dresses are hand-sewn, the finished gowns may vary by approximately one inch in either direction of the specified measurements. To ensure your dress will fit you perfectly, our tailoring team will leave the extra fabric in the seams for alteration.